Refund Policy

Last Updated: January 24, 2026

Our Commitment to Customer Satisfaction

At Apollo Group TV, we strive to provide high-quality streaming services and an exceptional customer experience. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

General Refund Policy

Subscription Services

Due to the nature of digital streaming services, all subscription fees are generally non-refundable. However, we understand that exceptional circumstances may arise, and we evaluate refund requests on a case-by-case basis.

Eligibility for Refunds

You may be eligible for a refund in the following situations:

  • Technical Issues: If you experience persistent technical problems that prevent you from accessing our Services and we are unable to resolve them within a reasonable timeframe
  • Unauthorized Charges: If you were charged without authorization or were billed incorrectly
  • Service Cancellation: If we discontinue the Services or make significant changes that materially reduce functionality
  • Double Billing: If you were accidentally charged multiple times for the same subscription period
  • New Subscribers: First-time subscribers may request a refund within 7 days of initial subscription if dissatisfied with the service

Non-Refundable Circumstances

Refunds will not be issued in the following situations:

  • You changed your mind after subscribing
  • You did not use the service during your subscription period
  • You forgot to cancel before the renewal date
  • You violated our Terms of Service, resulting in account suspension or termination
  • You experienced issues due to your own internet connection or equipment
  • You subscribed to a plan that did not meet your expectations without first utilizing a free trial (if available)

Refund Request Process

How to Request a Refund

To request a refund, please contact our customer support team with the following information:

  • Your account email address
  • Subscription plan details
  • Reason for the refund request
  • Any relevant documentation (screenshots, error messages, etc.)

Contact Methods:
Email: support@apollogrouptv.com

Review Process

Once we receive your refund request:

  1. Our team will review your request within 3-5 business days
  2. We may contact you for additional information or to troubleshoot issues
  3. You will receive a decision via email regarding your refund request
  4. If approved, the refund will be processed within 7-10 business days

Refund Method

Approved refunds will be issued to the original payment method used for the purchase. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

Partial Refunds

In certain circumstances, we may offer partial refunds on a pro-rated basis. This typically applies when:

  • You experienced service disruptions for an extended period
  • We made significant changes to the service mid-subscription
  • Other exceptional circumstances warrant a partial refund

Partial refund amounts are determined at our sole discretion based on the specific situation.

Free Trials and Promotional Offers

Free Trial Period

If we offer a free trial period, you will not be charged during the trial. You may cancel at any time during the trial period without incurring charges. If you do not cancel before the trial ends, you will be automatically charged for the subscription.

Promotional Pricing

Special promotional rates or discounted subscriptions are subject to the same refund policy as standard subscriptions. Refunds for promotional subscriptions will be issued at the promotional rate paid, not the regular subscription price.

Recurring Billing and Cancellations

Cancellation Policy

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period, and you will continue to have access to the Services until that date.

Important: Canceling your subscription does not automatically entitle you to a refund for the current billing period. You will have access to the Services through the end of your paid subscription period.

How to Cancel

To cancel your subscription:

  1. Log in to your account
  2. Navigate to Account Settings > Subscription
  3. Click “Cancel Subscription”
  4. Follow the prompts to confirm cancellation

You will receive a confirmation email once your cancellation is processed.

Chargebacks and Disputes

If you dispute a charge with your payment provider or financial institution (chargeback) without first contacting us to resolve the issue, we reserve the right to:

  • Suspend or terminate your account immediately
  • Pursue collection of the disputed amount
  • Report the chargeback as fraudulent activity

We strongly encourage you to contact our support team first to resolve any billing concerns before initiating a chargeback.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our Services after changes are posted constitutes acceptance of the modified policy.

Changes to this policy will not affect refund requests submitted before the change date.

Exceptions and Special Cases

Regulatory Requirements

In jurisdictions where consumer protection laws provide additional refund rights beyond those outlined in this policy, those laws will take precedence. We comply with all applicable consumer protection regulations.

Force Majeure

We are not liable for refunds or service interruptions caused by circumstances beyond our reasonable control, including natural disasters, internet outages, government actions, or other force majeure events.

Contact Us

If you have questions about our Refund Policy or wish to request a refund, please contact us:

Apollo Group tv Customer Support
Email: support@apollogrouptv.com

We aim to respond to all refund inquiries within 24-48 hours during business days.

 
 
 
 
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